Delivery and Returns
We deliver throughout the Netherlands and worldwide. The Netherlands: If you order goods for more than > € 300,- excluded VAT, the delivery is for free.
We deliver to USA, Japan etc: Your shopping basket will display the carriage cost. Please ensure you have selected the correct country. If your the costs are not shown, please contact us by email and we will inform you.
Usually we deliver from stock. Transit time the Netherlands and Belgium: 1 à 2 days. Transit time USA and Canada: ca. 7 days. It could be shorter or slightly longer due to busy periods.
It is possible to pick up your order in Avenhorn, the Netherlands. We kindly ask you to pay in advance. We will contact you if your order is ready to be picked up.
Tess Essentials is committed to bringing you the best quality products. However if for any reason you are unhappy with your purchase, please return upto 30 days after the purchase date, the goods must reach us in a re-saleable condition. To Ensure we can make the return as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally to be made to the same method of payment as your purchase.
Return address: Tess Essentials, West 47a, 1633 JC Avenhorn, the Netherlands.
Return your items unused, with their Original packaging, in a saleable condition, together with a copy of your invoice.
Upon receipt and verification of re-sellable conditions parts, we will pay you the purchase price, with exception of a part of the delivery costs of Euro 30. The additional costs for return shipping are not billable.
A cancellation can be made up to 30 days from point of order via Phone, email.
This policy is only applicable for orders placed online at www.tess-essentials.com.